TOUS CANADA-Frequently Asked Questions

We'll be delighted to serve you

Customer Service

If you have any questions, concerns or comments about your online purchase, please let us know right away.  We'll be delighted to help you.

Customer Service Hours: Monday - Friday 9:00am-6:00pm EST.

Get in touch with our Customer Service Team by email on or CONTACT US to send us your query.

Please note that you may not be able to access the toll-free numbers from a cell phone, so please use a landline to contact our Customer Service Team.

Toll-free numbers are only free when dialed from landlines. Your cell phone operator may apply a charge per call made to a toll-free telephone number. The costs of calls made to toll-free numbers are fixed by your cell phone operator, who may block calls made to these numbers.

For questions and comments about purchases made in our TOUS stores you can contact the stores directly via our Store Locator.



If you still have any questions, call us toll free at 416-479-4222



Contact our Customer Service Team