Frequently Asked Questions

Customer Service
If you have any questions, concerns or comments about your online purchase, please let us know right away.  We'll be delighted to help you. 
Customer Service Timetable: Monday to Friday 9am-8pm EST.
Get in touch with our Customer Service Team by email on or CONTACT WITH US to send us your query.
Please note that you may not be able to access the toll-free numbers from a cell phone, so please use a landline to contact our Customer Service Team. 
Toll-free numbers are only free when dialed from landlines. Your cell phone operator may apply a charge per call made to a toll-free telephone number. The costs of calls made to toll-free numbers are fixed by your cell phone operator, who may block calls made to these numbers. 
For questions and comments about purchases made in our TOUS stores  you can contact the stores directly via our Store Locator .